Refund & Return Policy
Customer satisfaction is important to us.
Returns
Returns may be accepted within 14 days of delivery, subject to the following conditions:
- Product is unopened
- Product remains in original packaging
- Product has not been used
- Product is not damaged by the customer
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened nutritional products
- Used dietary supplements
- Gummies
- Coffee products
- Liquid supplements
- Perishable goods
unless required by applicable consumer protection laws.
Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos.
Incorrect Orders
If you receive the wrong product, we will arrange a replacement or refund after verification.
Refund Processing
Approved refunds will be issued using the original payment method.
Processing times depend on your payment provider and bank.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error.
